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Three key rules to shopper comfort throughout the life insurance coverage utility journey

To assist make the underwriting course of quicker for insurers and the appliance journey simpler for candidates, ExamOne focuses on 3 key comfort rules: entry, self-service, and no friction. From appointment scheduling to accessing private laboratory outcomes, making the life insurance coverage utility course of simple and easy for candidates is a high precedence.


1. ACCESS to extra appointments

Making it faster and simpler to finish necessities is a profit to each customers and carriers. That’s why we give candidates entry to extra examination appointments at quite a lot of areas. From an ExamOne workplace or a Quest Diagnostics Affected person Service Middle (PSC) to a go to from a cell examiner, candidates have handy selections.  By offering extra scheduling choices and examination location selections, customers usually tend to discover a handy choice for his or her life-style.

Out of over 16,600 candidates survey respondents, 56% acknowledged they selected the situation as a result of it was “most handy for me”.1


2. SELF-SERVICE choices

Texting applications* preserve candidates knowledgeable about their upcoming appointment. Candidates obtain textual content alerts to schedule their examination appointment and obtain appointment reminders, confirmations, info on the way to put together for the examination, and a notification when it’s time to overview their laboratory outcomes. Candidates might admire having this info at their fingertips.

In the identical survey, when requested concerning the ease and comfort of scheduling their appointment, candidates rated ExamOne a 6.7 out of seven.1

Candidates even have self-serve choices when offering private historical past info. Carriers can provide a number of private historical past assortment strategiesin-person, teleinterviews, and on-line questionnaires.

A brand new paperless paramed choice provides candidates the flexibility to self-report the knowledge collected in a Half II questionnaire, on the time and placement that works finest for them, through laptop or cell gadget. Or, if they like, the questionnaire might be accomplished by talking with considered one of our name middle representatives.


3. FRICTION-FREE interactions

ExamOne is devoted to aiding shoppers and candidates by the requirement-gathering course of. From our examiners and laboratory staff on the entrance traces to the operational and gross sales groups, we’re right here to help with each step of the method. We’re dedicated to working tirelessly to ship options that assist defend extra households, one life at a time.

93% of candidates have been glad with ExamOne, out of over 16,600 respondents.1

Our devoted web site,, presents nice sources throughout your entire life insurance coverage journey, serving to candidates really feel ready and relaxed.

These three key comfort rulesentry, self-service, and no frictionare important to creating the life insurance coverage utility course of simple and easy for candidates and shoppers. Contact your ExamOne consultant to learn the way to use these rules to your utility journey.


1 2023 January-August ExamOne applicant survey.
* Eligibility relies on insurance coverage provider participation.



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