Following the information that Flybe have ceased all operations and gone into administration, we want to make clear what steps can be found to policyholders.
The Civil Aviation Authority are stating that prospects mustn’t go to the airport as any Flybe flights is not going to be working. Please see the hyperlink to the CAA web site beneath for extra info:
You probably have booked with an ATOL holder (bundle vacation)
You probably have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and obtained affirmation that you’re ATOL protected, the journey agency is liable for your flight preparations and should both make different flights out there for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to carry you house on the finish of your journey. We recommend you contact the ATOL journey agency for extra info on this.
Direct reserving with Flybe
Should you booked straight with Flybe and paid by bank card you might be protected below Part 75 of the Credit score Client Act 1974 and due to this fact you must contact your card issuer to learn how to get a refund. Should you paid by debit or cost card you could possibly make a declare below the Cost Again guidelines of your card supplier so we suggest contacting them.
Should you booked by an Airline Ticket Agent
Should you booked your ticket by an airline ticket agent, you must communicate to the agent within the first occasion; they might have offered you with journey insurance coverage that features Scheduled Airline Failure Insurance coverage (SAFI) or taken out their very own SAFI cowl which is able to allow them to both refund or cowl the price of a brand new ticket to get you house in case you are already overseas.
Scheduled Airline Failure Insurance coverage (SAFI)
Whereas a lot of our insurance policies embrace both Scheduled Airline Failure Insurance coverage (SAFI) or Finish Provider Failure Insurance coverage (ESFI) as normal, or as an optionally available extension, which incorporates cowl for the Monetary Failure of both the Airline or different Finish Provider there are some insurance policies which do no have this cowl so we might ask you to examine your coverage wording fastidiously.
In case your coverage does embrace both SAFI or ESFI yow will discover particulars on the way to submit a declare in your coverage wording. Please notice within the first occasion you’ll be anticipated to consult with your financial institution or bank card supplier as defined above. If you’re unsuccessful then please acquire refusal affirmation as a part of your declare.