Following the information that quite a few easyJet and Tui flights have been cancelled, we want to make clear what steps can be found to policyholders.
Resulting from this information, we’re experiencing a excessive quantity of calls and our strains might go down intermittently.
Within the first occasion, PLEASE CONTACT the airline
You will discover data on switching to a different flight, acquiring a voucher or a full refund by visiting their web sites, right here
If in case you have booked with an ATOL holder (bundle vacation)
If in case you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and acquired affirmation that you’re ATOL protected, the journey agency is chargeable for your flight preparations and should both make different flights out there for you in order that your journey can proceed or present a full refund. In case you are overseas, it ought to make preparations to carry you dwelling on the finish of your journey. We recommend you contact the ATOL journey agency for extra data on this.
Direct reserving with the airline
Should you booked straight utilizing a bank card and require a refund you could be protected underneath Part 75 of the Credit score Client Act 1974 and due to this fact it is best to contact your card issuer to learn the way to get a refund. Should you paid by debit or cost card you might be able to make a declare underneath the Cost Again guidelines of your card supplier so we advocate contacting them.
Should you booked by means of an Airline Ticket Agent
Should you booked your ticket by means of an airline ticket agent, it is best to communicate to the agent within the first occasion.