Please be aware: It is a stay net web page and is steadily up to date with the newest data kind our Underwriters. Final up to date 03/06/2021
Please take the time to learn this as emails could take as much as three (3) enterprise days to answer!
Can I purchase a brand new coverage?
Sure you may, however it is best to be aware that
a) ALL our insurance policies exclude cowl, underneath all sections of the coverage, for claims straight or not directly associated to the worry or menace of a pandemic and/or epidemic, together with however not restricted to Coronavirus (Covid-19).
b) Our insurance policies exclude cowl for claims straight or not directly associated to a pandemic and/or epidemic, together with however not restricted to Coronavirus (Covid-19).
This normal exclusion applies to all sections of canopy except for:
‘Important’ & ‘Basic’ insurance policies solely
- Part B1 (Medical and different bills outdoors of the UK)
- Part B2 (Bills inside the UK)
‘Premier’ insurance policies solely
- Part A (Cancelling your journey)
- Part B1 (Medical and different bills outdoors of the UK)
- Part B2 (Bills inside the UK)
- Part C (Reducing your journey quick)
so long as previous to your journey commencing, the Overseas, Commonwealth & Improvement Workplace (FCDO) had NOT suggested in opposition to all (or all however important) journey to your meant vacation spot.
It’s your accountability to test the newest recommendation from the FCDO previous to commencing your journey, which you’ll find at https://www.gov.uk/foreign-travel-advice.
Present Insurance policies – modifications
I must cancel my coverage, can I get a refund? (Outdoors of the 14 day cooling off interval)
You probably have not travelled, nor made a declare and won’t be making a declare then Sure.
Relevant to all insurance policies:
You have to to contact the corporate you got your coverage from, along with your coverage certificates, the explanation for the cancellation and affirmation that you haven’t travelled, no claims have been made and that you’re not intending to say, and the coverage will likely be cancelled for you and a refund made. Your coverage will likely be cancelled from the date you request your coverage to be cancelled.
For Single Journey insurance policies, you may be entitled to a refund, topic to a deduction of 30% of the premium paid to symbolize the interval throughout which you could have been on threat for cancellation cowl.
For Annual Multi-Journey insurance policies, chances are you’ll be entitled to a refund relying on how way back you bought the coverage. Please confer with the phrases outlined underneath the ‘Cancellation and Refunds’ part of the coverage wording, which may be discovered on web page 13.
My journey has been moved to a date sooner or later, can I alter the dates on my Single Journey coverage?
Please contact us with particulars of your scenario and this will likely be thought of on a case by case foundation.
We’re unable to amend the dates of an annual multi journey coverage.
I’m overseas and I wish to keep longer, can I prolong my coverage?
In case your coverage hasn’t but expired, there isn’t any change to the well being of anybody insured underneath the coverage, no claims have been made or are meant to be made, then please contact us with particulars of your scenario and this will likely be thought of on a case by case foundation.
I’m overseas and my authentic flight house has been modified by the airline and now happens after my coverage finish date
If, resulting from surprising circumstances past your management, for instance resulting from unavoidable change to journey plans on account of airline discount and border closures and so on.., your journey can’t be accomplished throughout the interval of canopy proven in your coverage certificates, please contact us with particulars of your scenario and this will likely be thought of on a case by case foundation.
You may be required to proof this unavoidable change to your journey plans e.g. emails to airways, journey brokers, tour ops.
Am I nonetheless insured if I journey in opposition to the recommendation of the FCDO?
No. Your coverage won’t present cowl in case you resolve to journey in opposition to the recommendation of the FCDO. This may be for ‘All Journey’ and ‘All however Important Journey’.
Am I nonetheless insured if I journey to a rustic on the ‘Crimson’ or ‘Amber’ record?
The English Authorities’s site visitors gentle system units out the quarantine and testing necessities for travellers returning to England from abroad. Whether or not or not you may be insured relies on the FCDO recommendation in place on your journey vacation spot on the time of departure. Your coverage won’t present cowl in case you resolve to journey in opposition to the recommendation of the FCDO. This may be for ‘All Journey’ and ‘All however Important Journey’.
To view our information explaining the site visitors gentle system in additional element please go to https://www.nowtravelinsurance.com/traffic-light-explained/
I’m overseas and have signs of Coronavirus/COVID19
Your coverage gives cowl underneath Part B1 (Medical and different bills outdoors of the UK), so long as, previous to your journey commencing, the Overseas, Commonwealth & Improvement Workplace (FCDO) had NOT suggested in opposition to all (or all however important) journey to your vacation spot. You will need to contact the Medical Emergency Help Firm or somebody should accomplish that in your behalf. Full particulars are supplied in your coverage wording.
I’m overseas and have examined constructive for Coronavirus/Covid-19
Your coverage gives cowl underneath Part B1 (Medical and different bills outdoors of the UK), so long as, previous to your journey commencing, the Overseas, Commonwealth & Improvement Workplace (FCDO) had NOT suggested in opposition to all (or all however important) journey to your vacation spot. You will need to contact our Medical Emergency Help Firm or somebody should accomplish that in your behalf. Full particulars are supplied in your coverage wording.
I’m overseas, in a ‘inexperienced record’ nation, which is being moved to the ‘amber’ or ‘purple’ record
OR
I’m overseas, and the FCDO have modified their recommendation in respect of the nation I’m in resulting from Covid-19 dangers
Your coverage stays legitimate, so long as, previous to your journey commencing, the Overseas, Commonwealth & Improvement Workplace (FCDO) had NOT suggested in opposition to all (or all however important) journey to your vacation spot. If the FCDO advise that travellers in your vacation spot ought to return house instantly, and also you select to disregard this recommendation, it will invalidate your coverage.
It’s your accountability to stick to any quarantine necessities in your return to the UK. When you resolve to return early out of your journey to keep away from quarantine necessities, and incur journey prices in doing so, no cowl could be supplied for the prices of this. Equally, no cowl is supplied underneath the coverage for any prices of lodge quarantine, or Coronavirus testing bills. Sadly we’re solely capable of present cowl for very particular circumstances, as detailed in your coverage wording, and this isn’t one in all them.
If, resulting from surprising circumstances past your management, for instance resulting from unavoidable change to journey plans on account of airline discount and border closures and so on.., your journey can’t be accomplished throughout the interval of canopy proven in your coverage certificates, please contact your issuing agent with particulars of your scenario and this will likely be thought of on a case by case foundation.
You may be required to proof this unavoidable change to your journey plans e.g. emails to airways, journey brokers, tour ops.
I’ve a forthcoming journey booked to a rustic, which is now being moved from the ‘inexperienced’ record to the ‘amber’ or ‘purple’ record. Am I nonetheless lined to journey?
Your coverage stays legitimate, so long as, on the date your journey commences, the Overseas, Commonwealth & Improvement Workplace (FCDO) does NOT advise in opposition to all (or all however important) journey to your vacation spot. It’s your accountability to stick to FCDO steerage and any quarantine necessities in your outbound journey and your return to the UK. No cowl is supplied underneath the coverage for any prices of quarantine, or Coronavirus testing bills. Sadly we’re solely capable of present cowl for very particular circumstances, as detailed in your coverage wording, and this isn’t one in all them.
I’ve a forthcoming journey booked to a rustic which after I booked, the Overseas, Commonwealth & Improvement Workplace (FCDO) did NOT advise in opposition to all (or all however important) journey. Nonetheless the FCDO have now modified their journey recommendation in respect of this vacation spot resulting from Covid-19 dangers. Am I nonetheless lined to journey?
No. There is no such thing as a cowl for any journey the place on the date your journey commences, the Overseas, Commonwealth & Improvement Workplace (FCDO) advise in opposition to all (or all however important) journey to your vacation spot.
I’ve a forthcoming journey booked to a rustic which is now being moved from the ‘inexperienced’ record to the ‘amber’ or ‘purple’ record. Am I capable of make a declare for Cancellation?
No, this isn’t lined underneath your coverage. Sadly we’re solely capable of present cowl for very particular circumstances, as detailed in your coverage wording, and this isn’t one in all them.
I’ve a forthcoming journey booked to a rustic after I booked, the Overseas, Commonwealth & Improvement Workplace (FCDO) did NOT advise in opposition to all (or all however important) journey. Nonetheless the FCDO have now modified their journey recommendation in respect of this vacation spot resulting from Covid-19 dangers. Am I capable of make a declare for Cancellation?
No, this isn’t lined underneath your coverage. Sadly we’re solely capable of present cowl for very particular circumstances, as detailed in your coverage wording, and this isn’t one in all them.
My forthcoming journey has been cancelled, can I make a declare?
In case your tour operator, reserving agent or airline has cancelled your journey it is best to within the first occasion communicate to them a couple of refund or various. This will likely embody your journey agent, lodging and transport suppliers
Beneath Part 75 of the Client Credit score Act, in case you pay in your bank card for a person merchandise costing greater than £100, the cardboard firm’s equally liable if one thing happens (goes flawed). You must contact your bank card issuer for extra data.
Please comply with this hyperlink for extra data: http://www.laws.gov.uk/ukpga/1974/39/part/75
Equally, in case you paid by debit or cost card it is best to contact your card issuer for recommendation as you could possibly make a declare underneath their cost again guidelines/scheme.
One other useful hyperlink is: https://www.caa.co.uk/Passengers/Resolving-travel-problems/
Full particulars of the coverage protection together with the phrases, circumstances and exclusions may be present in your coverage wording doc.
The best and quickest method to make a declare is: www.submitaclaim.co.uk/now
Or you may contact the claims firm as follows:
e-mail: information@csal.co.uk
Claims Settlement Companies
308-314 London Street
Hadleigh
Essex SS7 2DD
Will there be cowl if I’ve to cancel my journey as a result of I’m displaying signs of Coronavirus (Covid-19) and am unable to journey?
For insurance policies bought on or after 1st December 2020:
No. There is no such thing as a cowl underneath Part A (Cancelling your journey), you probably have signs of Coronavirus (Covid-19).
Nonetheless, you probably have bought a ‘Premier’ coverage and if:
a) you subsequently check constructive for Coronavirus (Covid-19) and it’s inside 14 days of your journey departure date, or
b) you might be subsequently admitted to hospital resulting from testing constructive for Coronavirus (Covid-19) after the acquisition of this coverage,
your coverage will present cowl underneath Part A (Cancelling your journey), whether it is essential and unavoidable to cancel your journey. When submitting a declare, you have to present (at your individual expense) a constructive official check consequence confirming your prognosis of Coronavirus (Covid-19).
There is no such thing as a cowl underneath the ‘Important’ or ‘Basic’ insurance policies.
For insurance policies bought between seventeenth March 2020 and thirtieth November 2020:
No. There’s a normal exclusion referring to a pandemic and/or epidemic (together with Coronavirus (Covid-19)) that applies to all sections of canopy, except for Part B1 (Medical and different bills outdoors of the UK).
I’ve examined constructive for Coronavirus (Covid-19) and should cancel my journey as a result of I’m unable to journey. Can I declare?
For insurance policies bought on or after 1st December 2020:
You probably have bought a ‘Premier’ coverage and both:
a) you check constructive for Coronavirus (Covid-19) and it’s inside 14 days of your journey departure date, or
b) you might be admitted to hospital resulting from testing constructive for Coronavirus (Covid-19) after the acquisition of this coverage
your coverage will present cowl underneath Part A (Cancelling your journey), whether it is essential and unavoidable to cancel your journey. When submitting a declare, you have to present (at your individual expense) a constructive official check consequence confirming your prognosis of Coronavirus (Covid-19).
There is no such thing as a cowl underneath the ‘Important’ or ‘Basic’ insurance policies.
For insurance policies bought between seventeenth March 2020 and 30 November 2020:
No. There’s a normal exclusion referring to a pandemic and/or epidemic (together with Coronavirus (Covid-19) that applies to all sections of canopy; except for Part B1 (Medical and different bills outdoors of the UK).
I’m resulting from journey with my spouse and two kids. I’ve examined constructive for Coronavirus
(Covid-19), though my spouse and youngsters have acquired a detrimental check consequence and proceed to point out no signs. I need to cancel my journey as a result of I’m unable to journey and my spouse doesn’t need to journey on her personal with our youngsters. Can I declare?
For insurance policies bought on or after 1st December 2020:
You probably have bought a ‘Premier’ coverage and both:
a) an insured individual named on the certificates assessments constructive for Coronavirus (Covid-19) and it’s inside 14 days of your journey departure date, or
b) an insured individual named on the certificates are admitted to hospital resulting from testing constructive for Coronavirus (Covid-19) after the acquisition of this coverage
Sure. Your coverage will present cowl underneath Part A (Cancelling your journey), whether it is essential and unavoidable to cancel your journey. When submitting a declare, you have to present (at your individual expense) a constructive official check consequence confirming your prognosis of Coronavirus (Covid-19).
There is no such thing as a cowl underneath the ‘Important’ or ‘Basic’ insurance policies.
For insurance policies bought between seventeenth March 2020 and thirtieth November 2020:
No. There’s a normal exclusion referring to a pandemic and/or epidemic (together with Coronavirus (Covid-19) that applies to all sections of canopy; except for Part B1 (Medical and different bills outdoors of the UK).
Somebody I’ve been in touch with has examined constructive for Coronavirus (Covid-19). I’ve been suggested to self-isolate for 14 days, which implies I should cancel my journey. Can I declare for cancellation of my journey?
For insurance policies bought on or after 1st December 2020:
No. There is no such thing as a cowl underneath Part A (Cancelling your journey), in case you are suggested to quarantine otherwise you select to self- isolate due to an individual you could have come into contact with having Coronavirus (Covid-19).
Nonetheless, you probably have a ‘Premier’ coverage and if:
a) you subsequently check constructive for Coronavirus (Covid-19) and it’s inside 14 days of your journey departure date, or
b) you might be subsequently admitted to hospital resulting from testing constructive for Coronavirus (Covid-19) after the acquisition of this coverage,
your coverage will present cowl underneath Part A (Cancelling your journey), whether it is essential and unavoidable to cancel your journey. When submitting a declare, you have to present (at your individual expense) a constructive official check consequence confirming your prognosis of Coronavirus (Covid-19).
There is no such thing as a cowl underneath the ‘Important’ or ‘Basic’ insurance policies.
For insurance policies bought between seventeenth March 2020 and thirtieth November 2020:
No. There’s a normal exclusion referring to a pandemic and/or epidemic (together with Coronavirus (Covid-19) that applies to all sections of canopy; except for Part B1 (Medical and different bills outdoors of the UK).
My GP has suggested me to not journey, as I’ve underlying well being circumstances that place me at the next threat’ from Coronavirus (Covid-19). Can I declare if I cancel my journey?
No. There is no such thing as a cowl underneath Part A (Cancelling your journey), in case you are suggested by a medical skilled to not journey, as you could have underlying well being circumstances that place you ‘at the next threat’ from Coronavirus (Covid-19).
I’m thought of “weak” and am at present shielding, am I lined if I can not go on my deliberate journey?
Sadly we’re solely capable of present cowl for very particular causes, see Part A (Cancelling your journey) as detailed in your coverage wording, and this isn’t one in all them.
You must contact your tour operator, reserving agent or airline to debate your scenario, as they are able to help you by providing you an alternate journey date or vacation spot.
